In this document, you will find a section of questions and answers that will help your users clarify their doubts about electronic payments processed through Placetopay. Remember that you must include them on your website.
What is Placetopay?
Placetopay is the electronic payment platform that our company uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.
How can I pay?
In the Tours en Colombia online store, you can make your payment using the methods enabled for this purpose. Depending on the payment options chosen by the merchant, you can pay using Visa, American Express, Diners, and MasterCard credit cards, as well as PSE savings and checking accounts.
Is it safe to enter my bank details on this website?
To protect your data, Tours en Colombia delegates the capture of sensitive information to Placetopay. Our payment platform complies with the highest standards required by the international PCI DSS standard for credit card transaction security. In addition, it has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel secure when entering your card information.
During the payment process, the name of the authenticated organization and the certifying authority are displayed in the browser, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction on Placetopay.
Placetopay also has constant monitoring by McAfee Secure and electronic message signing with Certicámara.
Can I make payments any day, any time?
Yes, you can make your online purchases 24/7, just a click away.
Can I change the payment method?
If you have not yet completed your payment, you can return to the initial step and choose your preferred payment method. Once the purchase is complete, it is not possible to change the payment method.
Does paying electronically have any value for me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.
What should I do if my transaction was not completed?
First, check if you received a transaction confirmation email at the email address you provided when making the payment. If you did not receive it, contact Calidad@panamericanaviajes.com to confirm the status of the transaction.
What should I do if I did not receive the payment receipt?
For each transaction approved through Placetopay, you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment.
If you do not receive it, you can contact (calidad@panamericanaviajes.com) or call (601-6500400) or email cartera.panamer@panamericanaviajes.com to request that the receipt be resent to the same email address registered at the time of payment.